SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with TOKATI.

This Shipping Policy explains how order processing, production, shipping, delivery estimates, tracking, address changes, and delivery issues are handled when you purchase from the TOKATI online store.

1. ORDER PROCESSING

After your order is placed, it will be reviewed and prepared for production or fulfillment.

Some TOKATI products may be produced, printed, or prepared after your order is placed. Because of this, processing times may vary depending on the product, order volume, availability, and fulfillment partner.

You will receive an order confirmation after your purchase is successfully submitted.

2. PRODUCTION TIME

Certain TOKATI products are made-to-order or produced through print-on-demand fulfillment.

Production may begin shortly after your order is placed.

Production time is separate from shipping time and may vary depending on:

• Product availability;

• Printing or manufacturing requirements;

• Order volume;

• Holidays;

• Fulfillment partner capacity;

• Unexpected production delays.

3. ESTIMATED DELIVERY TIME

Our goal is to deliver most orders within approximately two weeks from the date the order is placed.

This is an estimated timeframe and is not guaranteed.

Actual delivery times may vary depending on your location, production time, shipping carrier, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Some orders may arrive earlier or later than the estimated delivery timeframe.

4. SHIPPING COSTS

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery destination;

• Package size or weight;

• Shipping method;

• Number of items ordered.

Customers are responsible for reviewing all shipping charges before completing an order.

5. SHIPPING DESTINATIONS

TOKATI ships to eligible destinations available at checkout.

If your shipping address is accepted during checkout, we will generally be able to process your order for that destination.

Availability may change depending on fulfillment partner or carrier restrictions.

6. SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address.

Please carefully review your:

• Name;

• Street address;

• Apartment or unit number;

• City;

• Province, state, or region;

• Postal or ZIP code;

• Country.

If you notice an error in your shipping address, contact TOKATI as soon as possible.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered production, fulfillment, or shipping.

TOKATI is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

7. ORDER CHANGES

Because some products enter production shortly after purchase, changes to an order may not always be possible.

If you need to change your shipping information or order details, contact us as soon as possible.

Once production or shipping has begun, we may be unable to make changes.

8. TRACKING INFORMATION

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.

Tracking information is maintained by the shipping carrier and TOKATI cannot guarantee that tracking information will update immediately or continuously.

9. MULTIPLE PACKAGES

Items from the same order may occasionally be produced or shipped separately.

This means you may receive:

• More than one package;

• Packages on different days;

• Separate tracking numbers.

If one item arrives before another, this does not necessarily mean that the remaining item is missing.

10. DELIVERY DELAYS

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occur due to circumstances including:

• High order volume;

• Production delays;

• Carrier disruptions;

• Severe weather;

• Public holidays;

• Customs processing;

• Border delays;

• Transportation interruptions;

• Incorrect shipping information;

• Supply chain disruptions;

• Events outside our reasonable control.

TOKATI is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances outside our reasonable control.

11. CUSTOMS, DUTIES, AND IMPORT FEES

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

TOKATI does not control customs charges and cannot predict the amount that may be charged.

Customs processing may also cause additional delivery delays.

12. DELIVERED PACKAGES

An order will generally be considered delivered when the applicable shipping carrier marks the package as successfully delivered to the shipping address provided with the order.

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location;

• Check with household members;

• Check with neighbours where appropriate;

• Check with building management or reception;

• Contact the shipping carrier.

If you still cannot locate your package, contact TOKATI and we will do our best to assist you.

13. LOST PACKAGES

If an order appears to be lost in transit, contact us with your order information.

We may work with the shipping carrier or fulfillment provider to investigate the shipment.

Depending on the circumstances and investigation results, an appropriate resolution may include a replacement, refund, or other remedy.

14. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of:

• The exterior packaging;

• Shipping label;

• Damaged area;

• Product inside the package.

Contact TOKATI as soon as reasonably possible and include your order number and photographs.

Please keep the packaging until the issue has been reviewed.

15. INCORRECT OR MISSING ITEMS

If you receive the wrong product or an item is missing from your shipment, contact us as soon as reasonably possible.

Please provide:

• Your order number;

• Description of the issue;

• Photographs of the items received where applicable.

We will review the issue and work to provide an appropriate resolution.

16. RETURNED-TO-SENDER PACKAGES

Packages may be returned to the sender because of:

• Incorrect addresses;

• Incomplete addresses;

• Failed delivery attempts;

• Refusal of delivery;

• Failure to collect a package;

• Carrier or customs issues.

If your package is returned to the sender, contact TOKATI.

Additional shipping charges may apply where a package must be reshipped because of incorrect information provided by the customer or failure to receive the shipment.

17. DELIVERY TIME DISCLAIMER

Any delivery date or timeframe shown on our website, at checkout, in an order confirmation, or in shipping communications is an estimate only.

TOKATI does not guarantee delivery by a specific date unless we expressly state otherwise in writing.

18. EVENTS OUTSIDE OUR CONTROL

TOKATI will not be responsible for delays or inability to deliver caused by events outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Labour disruptions;

• Carrier interruptions;

• Government restrictions;

• Customs delays;

• Supply chain shortages;

• Transportation interruptions;

• Public emergencies;

• Other circumstances outside our reasonable control.

We will make reasonable efforts to complete affected orders as soon as practical.

19. CONTACT US

If you have questions about your shipment, tracking, delivery, or shipping address, please contact TOKATI through the contact information provided on our website.

Please include your order number when contacting us about an existing order.