Refund policy
- RETURN & REFUND POLICY
We want you to be comfortable ordering from TOKATI. Eligible items may be returned within 30 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return, an item must generally be:
• Unworn and unwashed
• Undamaged and in resalable condition
• Free from stains, odours, or other signs of wear
• Returned with original tags and packaging where applicable
Items that do not meet these conditions may not be accepted for a change-of-mind return, subject to applicable consumer protection laws.
Starting a Return
Before sending an item back, please contact TOKATI through the contact form on our website and include your order number and the item you would like to return.
Please do not send a return until you have received the applicable return instructions.
Return Shipping
Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, contact TOKATI as soon as reasonably possible.
Please include your order number, a description of the issue, and photographs where appropriate so we can review the problem.
Where appropriate, the resolution may include a replacement, refund, or another remedy available under applicable law.
Refunds
Once an eligible return has been received and reviewed, approved refunds will generally be issued to the original payment method.
After TOKATI issues a refund, your bank, credit card provider, or payment service may require additional processing time before the funds appear in your account.
Final Sale Items
Items clearly identified as Final Sale before purchase may not be eligible for change-of-mind returns where permitted by law.
This does not limit rights that may apply to defective, damaged, incorrect, or non-conforming products.
Order Changes and Cancellations
Some TOKATI products may enter production shortly after an order is placed.
If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed after production, fulfillment, or shipping has begun.
Consumer Rights
Nothing in this policy is intended to limit or exclude rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
Contact
For return or refund assistance, please contact TOKATI through the contact form on our website and include your order number.