Contact information

CONTACT INFORMATION

TOKATI

Have a question about your order, shipping, returns, sizing, or one of our products? We’re here to help.

Customer Support

For general questions, order assistance, returns, shipping issues, or product inquiries, please contact us through the contact form on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Business Information

Business Name: TOKATI
Location: Ontario, Canada

Customer Service

Customer inquiries are reviewed during regular business days.

We aim to respond as soon as reasonably possible. Response times may be longer during weekends, holidays, product launches, or periods of high order volume.

Order Support

Please contact us if you need assistance with:

Order status
Shipping or tracking
Incorrect shipping information
Damaged or defective products
Missing or incorrect items
Returns or refunds
Product sizing
General product questions

If you need to change or cancel an order, contact us as soon as possible. Because some TOKATI products may enter production shortly after an order is placed, changes or cancellations cannot always be guaranteed.

Returns

Before returning a product, please review our Return & Refund Policy and follow the instructions provided there.

Do not send products back unless you have received the applicable return instructions.

Legal and Business Inquiries

For legal, intellectual property, wholesale, partnership, or other business-related inquiries, please use the contact form available on the TOKATI website.